Contact Beruang
Contact Form
P/35 Block B, Kelana Square,
Jalan SS 7/26, SS7,
47301 Petaling Jaya, Selangor
Frequently Asked Questions
What are your customer support hours?
Our support team is available Monday to Friday from 9 AM to 6 PM (GMT +8). We strive to respond to all inquiries within 24-48 hours.
Do you ship internationally?
At this moment, we do not ship internationally.
What payment methods do you accept?
We accept major credit/debit cards and FPX through Curlec (RazorPay).
Can I do walk in purchase?
We do not accept walk in purchase, but you may set up an appointment for in-store pick up.
Where is Beruang Based?
Beruang is a project by Hanif Developments, headquartered in Kelana Square, Kelana Jaya.
Can I return or exchange a product?
This is subjected to the type of product you have bought and the manufacturer warranty. Please visit our Return Policy page to learn more.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our website or the courier’s platform.
Do you offer customization service?
Some of our products can be customized. Please contact us with your request, and we will do our best to accommodate it.
How can I collaborate with Beruang?
We welcome collaborations with designers, artisans, and influencers who align with our brand values. Reach out to us at via the contact form with your proposal.