0 RM0.00
SHOPPING CART

Privacy Policy

Last Updated: November 28, 2024

At Beruang, operated by Hanif Developments, we are committed to safeguarding the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

By accessing or using our website (https://beruang.my), you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect and process the following types of personal information:

  • Personal Information: Name, address, phone number, and email address for order and delivery purposes.
  • Payment Information: Payment details provided at checkout (processed securely via third-party payment processors).
  • Browsing Data: Data collected through Google Analytics, such as IP addresses, device information, and browsing behavior.

2. How We Use Your Information

Your information is used for the following purposes:

  • Order Fulfillment and Communication: To process orders, arrange delivery, and provide updates about your purchases.
  • Marketing and Promotions: To send you promotional offers, recommendations, and newsletters.
  • Improving User Experience: To analyze website performance and enhance user navigation through tools like Google Analytics.

3. Sharing Your Information

We may share your personal information with trusted third parties to fulfill our business operations:

  • Payment Processors: Stripe and Curlec by Razorpay for secure processing of payments.
  • Delivery Partners: Renowned Malaysian shipping companies including J&T, NinjaVan, and our own fleet, Beruang Truck Delivery.
  • Analytics Providers: Google Analytics to analyze website usage and improve customer experience.

We will not sell, rent, or disclose your personal information to other third parties without your explicit consent unless required by law.

4. Cookies and Tracking Tools

We use cookies to enhance your browsing experience and provide personalized recommendations.

  • Types of Cookies:
    • Marketing cookies to deliver targeted ads.
    • Cookies for personalized product recommendations.
  • By using our website, you consent to the use of cookies. You may adjust cookie settings in your browser at any time.

5. Data Retention

We retain your personal information:

  • For as long as necessary to fulfill the purposes outlined in this Privacy Policy.
  • For legal compliance and business purposes, such as tax and audit requirements.

6. Data Security

We prioritize the security of your personal information by implementing:

  • SSL Encryption: To protect sensitive information during transactions.
  • Secure Storage: All personal and payment data is stored securely using industry-standard measures to prevent unauthorized access.

7. Your Rights

Under Malaysia’s PDPA, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Update: Update or correct inaccuracies in your personal data.
  • Delete: Request the deletion of your personal data (subject to legal or contractual obligations).
  • Opt-Out: Opt out of receiving marketing communications by following the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please visit our Contact Page.

Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before providing personal information.

9. Compliance with Malaysia’s PDPA

Beruang complies with the Personal Data Protection Act 2010 (PDPA) and ensures that your data is handled responsibly and transparently.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page, and continued use of our website constitutes acceptance of the updated terms.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please visit our Contact Page.